FAQ

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General Questions

Why should I buy these products online and why should I buy them from you?

Our staff and suppliers have years of experience in the plumbing industry. Therefore, we offer the best possible price, service, quality of products and warranties. We offer after sales care to look after you post purchase, no retailer offers this level of service.

How can I be sure of the quality of your products?

Our supplier sources our products from around the World from only the best, most trusted brands.

How do I know I'm buying the right product is there someone I can talk to about this?

Just send us an obligation free enquiry explaining your needs and we will assist you in purchasing the correct product for your requirements.

What happens if I buy the wrong product?

A product can be returned for credit, provided it is in the same condition it was in when it was sent, is in the original packaging and hasn't been used. A re-stocking fee will be applied.

What if the delivery arrives and there is something wrong with the product?

Return it and it will be replaced.

Do I need to get a plumber to install pumps, bladder tanks etc?

Our warranties cover our products, not installation, so we highly recommend you always use a registered plumber to install our products.

What if something goes wrong with the product after it has been installed?

Contact the installer in the first instance, they in turn can contact us if it is a warranty issue and not an installation issue.

Pumps

I need a pump for my house to pump water, what size and type do I need?

The answer to this question is dependent on a number of variables. Please send us an obligation free enquiry telling us -

  1. Is the tank above or below the ground?
  2. What is the distance from the tank to the house?
  3. What is the size of your house and how many fixtures/taps etc do you have?

I need a pump to collect and pump away sewage effluent and waste water, what size and type do I need?

The answer to this question is dependent on a number of variables. Please send us an obligation free enquiry telling us -

  1. The size of the sump (dimensions).
  2. The height and distance to deliver water to reach the main storm water or sewer line.

My shower pressure is weak, what can you recommend to fix this?

We recommend you use a pressure booster pump.

Do I have to get a plumber to install my pump?

While you do not have to use a plumber, we recommend you do.

Will it damage my pump if I run out of water?

Yes the pump may be damaged, but we can supply various options to give you protection, such as press controls, logic stop controllers and loss of prime pressure switches.

How long is your warranty and what does it cover?

This varies from product to product, however if you click on any product on this site the warranty term and conditions will appear just below it.

If I experience a problem with the pump after installation, who do I contact?

In the first instance contact the installer, who can in turn contact us if the problem isn't due to issues with the installation.

Where do I go if I want to see the pump before I purchase it?

The pumps are available to view at the premises of our supplier -

Orion Distributors 6/36 William Pickering Drive, Albany, Auckland.

Where is the best place to install a filter?

Only on the delivery side of the pump. Filters must be cleaned regularly to ensure optimum water flow.

How long can I expect my pump to last before it needs to be replaced?

This can be anything between 3 and 10 years depending on the amount of use it gets.

Pressure Tanks and Press Controls

What is the best system to operate my domestic pressure pump, an automatic press control or a pressure switch and tank?

Either system works; however, in suction lift situations the latter option is recommended.

What size pressure tank do I need?

The general rule is "bigger is better" so that the pump switches on less often.

How do I check the pressure in the tank and how often?

With a tyre pressure gauge every 6 months.

Do I get constant pressure?

Yes when correctly set up.

How much pressure do I need?

20kPa (3psi) below the start pressure.

Where do I install the pressure tank in relation to the pump?

As close to the pump as possible.

Bladder Tanks

Where can a bladder tank be installed?

On level ground under floors or decks where there is at least 600mm height.

What purpose can a bladder tank be used for?

For storage of drinking water or almost any liquid or gas. It can also be used for stormwater detention.

Are bladder tanks made in standard sizes or can any size be made?

We have over 66 standard sizes of both eco sac and reo sac. Like all tanks, only certain width/length/height combinations will be suitable due to the weight and pressure of water. The size to fit in your space will depend on what clearance you have between piles and what uninterrupted length and height are available.

Are bladder tanks a cost effective solution?

Yes, particularly where space is restricted.

Who can install a bladder tank?

Licensed plumbers need to install bladder tanks as they do all tank types.

What is the warranty on a bladder tank?

There is a 10 year pro rata warranty on the eco sac and reo sacmaterial and workmanship provided the bladder tank is installed in accordance with the installation instructions. Installation is not covered by our warranty which is why we suggest you have your tank installed by a registered plumber.

Is the water stored in a bladder tank suitable for drinking?

Yes, both the eco sac and reo sac material is accredited to Australian and New Zealand standard ASNZ4020 for safe drinking water.

What can be done if the bladder tank is punctured?

Repair kits are available for the eco sac and the reo sac .

How long does it take to supply a bladder tank?

7-10 days from payment.